Walsall Rehabilitation and Healthy Living Trust 

Title:                         Reception Volunteer

Team:                        Other volunteers and Staff

Location:                  Walsall, West Midlands

Salary:                      Unremunerated – voluntary post – out of pocket expenses paid

Time Commitment:  Flexible – hours to suit post-holder, within unit opening times


Hart Care is a local charity that has been helping the communities of Walsall and Sutton Coldfield for over 30 years. We help people to recover and manage illnesses such as cardiovascular disorders, circulatory disorders and chronic lung disease. Our Reception Office is located within our Walsall unit and welcomes patients, staff & visitors on a daily basis.

Job Purpose

To provide a warm & friendly welcome to personnel entering our unit and use the appropriate booking in systems. To take cash or card payments from patients attending the unit.

Key Responsibilities

  • Welcome patients, staff and visitors to unit and guide to appropriate department on arrival.

  • Take payments from patients either by cash or contactless card machine

  • Record patient names and admission fees onto daily accounts sheet

  • Balance monies taken and ensure amount tallies with daily accounts sheet

  • Control door entry system ensuring no unauthorised staff enter building

  • Inform appropriate department about incoming post.

  • Check with relevant department for arrival of parcels and sign for as necessary

  • Liaise with relevant departmental staff as necessary

  • Assist clinical staff in patient emergency by keeping doors open for arrival of ambulance

  • Ensure Heart Care Health & Safety is adhered to at all times

  • Take part in appropriate training regularly to ensure kept up to date with the latest guidelines and polices

  • Occasional Adhoc duties such as filing, shredding, processing raffle tickets, taking donations from patients

Person Specification Benefits

  • Good Interpersonal skills Travel expenses

  • Friendly and approachable manner Training Opportunities

  • Customer focused Opportunity to be involved with fund-

  • Self motivated raising events

  • Numerate and accurate cash handling Meeting other people

  • Flexible

  • Professional and maintain confidentiality

  • Ability to work alone and on own initiative

If you wish to apply for this volunteering position please print off the following form and return by post to complete 12 Portland Street, Walsall, WS2 8AB or scan and e-mail to [email protected]

Volunteer Application Form